A building containing offices belonging to Microsoft is seen in Chevy Chase, Maryland, January 18, 2023.

via Saul Loeb/AFP Getty Images


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via Saul Loeb/AFP Getty Images

A building containing offices belonging to Microsoft is seen in Chevy Chase, Maryland, January 18, 2023.

via Saul Loeb/AFP Getty Images

Microsoft rolled back a routing change Wednesday morning that saw thousands of its customers lose access to apps like Outlook and Teams.

Downdetector, which tracks software outage reports, Microsoft 365 showed a spike in problems with apps (formerly known as Office 365) at 3 a.m. ET.

Countries such as Japan, India and the United Kingdom, which are running on weekdays, each registered thousands of outage reports.

Microsoft As stated in the status report Users were “unable to access multiple Microsoft 365 services,” including Teams, Outlook, SharePoint, Exchange, OneDrive and Defender.

The tech giant initially said it had isolated the problem to “networking configuration issues,” later saying it had “rolled back a network change that we believe is affecting it.” It updated its status report shortly after 7:30 a.m. ET to show applications were fully accessible again.

The company said it will continue to monitor and investigate this issue.

approx 345 million people use Microsoft products worldwide2021, according to the company’s last public disclosure. Applications like Outlook and Teams serve as critical engines for many businesses, schools, and service organizations.

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But that popularity has not protected Microsoft as a company from an economic downturn that has sent a wave of layoffs across Silicon Valley.

Tuesday, Microsoft said its revenue grew by just 2%, its slowest growth in six years. In the three months ended December, the company’s overall profit fell 12 percent to $16.4 billion.

The company announced last week that it would cut 10,000 jobs, a fraction of its 200,000-person workforce.

Microsoft did not immediately respond to NPR’s request for more information about the outage.



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